Privacy Policy — tg77.ph

1. Introduction

tg77.ph ("we," "us," "our," or "the Company") operates an online gaming platform accessible at https://tg77ph.app and through associated mobile applications. We are committed to protecting the privacy and security of our users' personal information.

This Privacy Policy applies to all users of tg77.ph, including registered members, visitors, and anyone who accesses any part of our platform. By using tg77.ph, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.

This Privacy Policy should be read in conjunction with our Terms & Conditions and Responsible Gaming Policy, which together govern your use of tg77.ph.

2. Information We Collect

tg77.ph collects various types of information to provide, maintain, and improve our services. The categories of information we collect include:

2.1 Information You Provide Directly

• Registration Information: When you create an account, we collect your full legal name, date of birth, email address, mobile phone number, residential address, and chosen username and password.
• Identity Verification Documents: To comply with age verification and anti-money laundering requirements, we may collect copies of government-issued identification documents such as your Philippine passport, driver's license, or national ID card.
• Payment Information: When you make deposits or withdrawals, we collect payment method details including GCash account information, PayMaya details, bank account numbers (BPI, BDO, Metrobank), and transaction records.
• Communications: When you contact our customer support team via email, live chat, or phone, we collect the content of your communications and any additional information you choose to provide.

2.2 Information Collected Automatically

• Device Information: We collect information about the device you use to access tg77.ph, including device type, operating system, browser type and version, unique device identifiers, and mobile network information.
• Usage Data: We automatically collect information about your interactions with tg77.ph, including pages visited, games played, bet amounts, win/loss records, session duration, and clickstream data.
• Location Data: We collect your IP address and may use it to determine your approximate geographic location to ensure compliance with jurisdictional restrictions.
• Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to collect information about your browsing behavior and preferences. See Section 9 for more details.

2.3 Information from Third Parties

We may receive information about you from third-party sources, including payment processors, identity verification services, fraud prevention services, and marketing partners, to the extent permitted by applicable law.

3. How We Use Your Information

tg77.ph uses the information we collect for the following purposes:

• Account Management: To create and manage your account, verify your identity and age (21+ requirement), and authenticate your access to the platform.
• Service Provision: To provide you with access to our games, process your bets and transactions, calculate winnings, and manage your account balance.
• Payment Processing: To process deposits and withdrawals through GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods, and to maintain transaction records.
• Customer Support: To respond to your inquiries, resolve disputes, troubleshoot technical issues, and provide assistance in English and Filipino.
• Security and Fraud Prevention: To detect, prevent, and investigate fraudulent activity, money laundering, underage gambling, account abuse, and other violations of our Terms & Conditions.
• Compliance: To comply with legal obligations under Philippine law, including the Data Privacy Act of 2012, PAGCOR regulations, and anti-money laundering requirements.
• Marketing and Promotions: To send you promotional offers, bonuses, newsletters, and other marketing communications, subject to your consent and communication preferences.
• Platform Improvement: To analyze usage patterns, conduct research, develop new features, and improve the overall user experience on tg77.ph.
• Responsible Gaming: To monitor your gaming behavior, implement deposit limits and self-exclusion tools, and provide support for responsible gaming practices.

4. Legal Basis for Processing

Under the Data Privacy Act of 2012 and applicable data protection laws, tg77.ph processes your personal information based on the following legal grounds:

• Contractual Necessity: Processing is necessary to perform our contract with you (the Terms & Conditions) and to provide the services you have requested.
• Legal Obligation: Processing is necessary to comply with legal obligations, including age verification, anti-money laundering requirements, tax reporting, and regulatory compliance with PAGCOR.
• Consent: You have given explicit consent for specific processing activities, such as receiving marketing communications or using certain optional features.
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, security, platform improvement, and customer support, provided these interests do not override your fundamental rights and freedoms.

5. Data Sharing and Disclosure

tg77.ph does not sell your personal information to third parties. However, we may share your information with the following categories of recipients:

• Service Providers: We share information with third-party service providers who perform services on our behalf, including payment processors (GCash, PayMaya, banks), identity verification services, cloud hosting providers, customer support platforms, and marketing service providers. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
• Game Providers: We share necessary information with third-party game developers and live dealer providers to enable gameplay and ensure fair outcomes.
• Regulatory Authorities: We may disclose information to PAGCOR, the National Privacy Commission, law enforcement agencies, and other government authorities when required by law or to comply with legal processes.
• Fraud Prevention Services: We share information with fraud detection and prevention services to protect against fraudulent transactions, money laundering, and other illegal activities.
• Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.
• Legal Requirements: We may disclose information when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

6. Data Security

tg77.ph implements industry-standard security measures to protect your personal information from unauthorized access , disclosure, alteration, and destruction. Our security measures include:

• Encryption: All data transmitted between your device and our servers is protected using 256-bit SSL/TLS encryption.
• Secure Storage: Personal information is stored on secure servers with restricted access, protected by firewalls and intrusion detection systems.
• Access Controls: Access to personal information is limited to authorized personnel who require it to perform their job functions, and all access is logged and monitored.
• Password Protection: User passwords are hashed and salted using industry-standard cryptographic algorithms.
• Regular Audits: We conduct regular security audits and vulnerability assessments to identify and address potential security risks.
• Employee Training: All employees with access to personal information receive training on data protection and security best practices.

While we implement robust security measures, no method of transmission over the internet or electronic storage is completely secure. You acknowledge and accept the inherent risks of transmitting information online. You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account.

7. Data Retention

tg77.ph retains your personal information for as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations. Our retention periods are determined based on the following criteria:

• Active Accounts: Information associated with active accounts is retained for the duration of your relationship with tg77.ph.
• Closed Accounts: After account closure, we retain certain information for a period of seven (7) years to comply with legal obligations, including tax reporting, anti-money laundering requirements, and dispute resolution.
• Transaction Records: Financial transaction records are retained for a minimum of seven (7) years as required by Philippine law.
• Marketing Communications: If you opt out of marketing communications, we retain your contact information on a suppression list to ensure we do not contact you again.
• Legal Claims: Information may be retained for longer periods if necessary to establish, exercise, or defend legal claims.

After the applicable retention period expires, personal information is securely deleted or anonymized in accordance with our data retention and disposal procedures.

8. Your Rights

Under the Data Privacy Act of 2012 and applicable data protection laws, you have the following rights regarding your personal information:

• Right to Access: You have the right to request access to the personal information we hold about you and to receive a copy of that information.
• Right to Rectification: You have the right to request correction of inaccurate or incomplete personal information.
• Right to Erasure: You have the right to request deletion of your personal information, subject to legal retention requirements and legitimate business needs.
• Right to Object: You have the right to object to the processing of your personal information for direct marketing purposes or based on legitimate interests.
• Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
• Right to Withdraw Consent: Where processing is based on consent, you have the right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission if you believe your data protection rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within thirty (30) days as required by law.

9. Cookies and Tracking Technologies

tg77.ph uses cookies, web beacons, and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that allow us to recognize you and remember your preferences.

We use the following types of cookies:

• Essential Cookies: Necessary for the operation of the platform, including authentication, security, and session management.
• Performance Cookies: Collect information about how you use tg77.ph, including pages visited and errors encountered, to help us improve platform performance.
• Functionality Cookies: Remember your preferences and settings to provide a personalized experience.
• Marketing Cookies: Track your browsing behavior to deliver targeted advertising and measure the effectiveness of marketing campaigns.

You can control cookie settings through your browser preferences. However, disabling certain cookies may limit your ability to use some features of tg77.ph. Essential cookies cannot be disabled as they are necessary for the platform to function.

10. Third-Party Services

tg77.ph integrates with third-party services to provide payment processing, game content, and other features. These third parties have their own privacy policies governing their collection and use of information. We encourage you to review the privacy policies of any third-party services you interact with through tg77.ph.

Third-party services integrated with tg77.ph include:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank
• Game providers and live dealer platforms
• Identity verification services
• Customer support platforms
• Analytics and advertising services

tg77.ph is not responsible for the privacy practices of third-party services. Your interactions with these services are governed by their respective privacy policies.

11. International Data Transfers

While tg77.ph primarily stores data within the Philippines, some of our service providers may be located in other countries. When we transfer personal information outside the Philippines, we ensure that appropriate safeguards are in place to protect your information in accordance with the Data Privacy Act of 2012.

These safeguards may include:

• Transferring data only to countries with adequate data protection standards as recognized by the National Privacy Commission;
• Implementing standard contractual clauses approved by data protection authorities;
• Ensuring service providers are certified under recognized data protection frameworks;
• Obtaining your explicit consent for specific data transfers where required by law.

12. Children's Privacy

tg77.ph is strictly intended for users who are at least 21 years of age. We do not knowingly collect personal information from individuals under 21 years of age. If we become aware that we have collected personal information from a person under 21, we will take immediate steps to delete that information and close the associated account.

If you are a parent or guardian and believe that your child under 21 has provided personal information to tg77.ph, please contact us immediately at [email protected] so that we can take appropriate action.

13. Changes to This Privacy Policy

tg77.ph reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. When we make material changes to this Privacy Policy, we will notify you by:

• Posting the updated Privacy Policy on this page with a new "Last Updated" date;
• Sending an email notification to the email address associated with your account;
• Displaying a prominent notice on the tg77.ph platform.

Your continued use of tg77.ph after the effective date of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact us:

• Data Protection Officer: [email protected]
• General Support: [email protected]
• Live Chat: Available 24/7 on the tg77.ph platform
• Languages: English, Filipino

We are committed to addressing your privacy concerns promptly and will respond to all inquiries within thirty (30) days as required by the Data Privacy Act of 2012.